Wednesday, February 23, 2011

Arup Roy - Principal Research Analyst, Gartner

Critical success factor in the overall growth and development of Indian ICT industry would depend a lot on government's focus and investments thereof in the development and upliftment of 1) Infrastructure - hassle free infrastructure to enable smooth business operation, hence would expect investments in development of world-class infrastructure such as roads, power, public transportation within cities, domestic and international air connectivity, a robust telecommunications infrastructure, and quality real estate. Insufficient infrastructure is a major bottleneck in the growth of India's IT industry, investments in the infrastructure and education will give a big boost to the offshore IT industry in the long run 2) Education - expect investments in revamping the educational sector so that in the longer time frame India is able to produce creative, lateral-thinking graduates rather than just task-oriented "doers" 3) On-Time implementation of projects - All plans and project geared towards development, growth, upliftment vastly lose its meaning if it is not implemented on time. The entire government and bureaucratic machinery has to radically change its ways and means of execution so that "on-time" implementation is achieved. Of course it is the most difficult challenge but it could be achieved if driven from top down with tight checks and balances. If all these points are addressed well then it automatically would result in the growth of FDIs and India centric business. In terms of taxes and other sops (STPI and the debate thereof), I think the Indian IT industry has developed its own momentum now and can sustain on its own. In order to boost entrepreneurship, small scale providers perhaps they should look at Tierization of companies and those falling in the lowest tier should be the ones to enjoy those tax and other benefits. As an example – in order to let small providers participate in the e-governance projects in India, a certainly percentage of work (say 25%) should be reserved for bidding only by the small providers. These are perhaps the best times for India in terms of economic growth and the government should make every effort to use this momentum to create further opportunities of growth.

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